Privacy policy
Aurelo operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a seamless and curated shopping experience (the “Services”). The Services are powered by Shopify, which enables us to deliver and support these functionalities.
This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use the Services, make a purchase, or otherwise interact with us.
In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to matters concerning the collection, processing, and disclosure of personal information.
We encourage you to review this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read, understood, and agreed to the practices described herein.
Personal Information We Collect Or Process
When we refer to “Personal Information,” we mean any data that identifies or can reasonably be linked to you as an individual. This does not include anonymized or de-identified data.
Depending on how you interact with the Services and where you are located, we may collect and process the following categories of personal information:
Contact Information: Name, billing/shipping address, phone number, email
Financial Information: Payment details, transaction data, billing information
Account Information: Username, password, preferences, settings
Transaction Data: Browsing activity, cart items, purchases, returns, exchanges
Communications: Messages and inquiries sent to our support team
Device Information: IP address, browser, device identifiers
Usage Data: Interaction with our website and Services
Personal Information Sources
We may collect personal information from:
Directly From You: When you create an account, place an order, or contact us
Automatically: Through cookies and technologies when you use the Services
Service Providers: Third parties assisting with operations and infrastructure
Partners Or Third Parties: Where permitted by applicable laws
How We Use Your Personal Information
We use your information depending on your interaction with the Services, including for:
Providing And Improving Services
To process orders, manage your account, arrange shipping, facilitate returns, and personalize your shopping experience.
Marketing And Advertising
To send promotional communications and display relevant ads based on your activity.
Security And Fraud Prevention
To protect your account, detect suspicious activity, and ensure a secure shopping environment.
Customer Communication
To respond to inquiries and provide support.
Legal Compliance
To comply with applicable laws, legal processes, and enforce our policies.
How We Disclose Personal Information
We may share your personal information under the following circumstances:
With Shopify, vendors, and service providers (payments, logistics, analytics, support)
With marketing partners for advertising and promotional purposes
When you request or consent to sharing information
With affiliates within our corporate group
In connection with legal obligations or business transactions
Relationship With Shopify
Our Services are hosted by Shopify, which processes personal data to provide and improve functionality.
Your information may be shared with Shopify and third parties, including those located in other countries, to support operations.
For more details, please refer to the Shopify Consumer Privacy Policy.
Third-Party Websites And Links
Our Services may include links to third-party websites.
We are not responsible for the privacy practices, security, or content of those external platforms. We recommend reviewing their policies before sharing any personal data.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the legal age in their jurisdiction.
If you believe a child has provided personal data, please contact us to request deletion.
Security And Data Retention
While we implement appropriate safeguards, no system can guarantee absolute security.
We retain personal information only as long as necessary to:
Provide Services
Comply with legal obligations
Resolve disputes
Enforce policies
Your Rights And Choices
Depending on your location, you may have rights including:
Access / Know: Request access to your data
Delete: Request deletion of your data
Correct: Update inaccurate information
Portability: Receive a copy of your data
Opt-Out: Restrict targeted advertising or data sharing
You may also manage marketing preferences by unsubscribing from emails.
Additional rights may apply for users in the UK / EEA, including:
- Objection to processing
- Restriction of processing
- Withdrawal of consent
Complaints
If you have concerns regarding how we process your personal information, please contact us.
You may also lodge a complaint with your local data protection authority if applicable.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence.
Where required, we rely on recognized safeguards such as Standard Contractual Clauses to ensure data protection compliance.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page along with the revised “Last Updated” date.
Email: support@aurelo.com
Company name: UNITRADE DIGITAL PTE. LTD
Address: 3 Coleman Street, #03-24, Peninsula Shopping Complex, Singapore
We will reply to emails within 12 hours during working/ business days.