Refund policy
We offer a 30-Day Return Policy, which means you have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must be in the same condition as received — unworn or unused, with original tags attached, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at: support@aurelo.com
If your return is approved, we will provide you with detailed instructions on how to send your item back for a refund.
Please note:
Items returned without prior authorization will not be accepted.
For any return-related inquiries, feel free to contact us anytime at support@aurelo.com
Damages And Issues
We kindly ask you to inspect your order upon arrival.
If your item is defective, damaged, or incorrect, please contact us immediately so we can assess the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
Perishable goods (such as food, flowers, or plants)
Custom or personalized items
Personal care products (such as beauty items)
We also do not accept returns for:
- Hazardous materials
- Flammable liquids or gases
If you are unsure whether your item qualifies, please contact us for clarification.
Additionally, we are unable to accept returns on:
- Sale items
- Gift cards
Exchanges
The fastest way to receive a replacement item is to:
- Return the original item
- Once approved, place a new order separately
Please ensure the returned item meets all eligibility conditions:
- Unused and unworn
- With tags
- In original packaging
- Includes proof of purchase
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@aurelo.com
Email: support@aurelo.com
Company name: UNITRADE DIGITAL PTE. LTD
Address: 3 Coleman Street, #03-24, Peninsula Shopping Complex, Singapore
We will reply to emails within 12 hours during working/ business days.